The Salon Experience

Virtual Check In:

Please arrive no more than 5 minutes before your appointment time. 

When you arrive please call 403-367-7394 to let us know that you have arrived. You will then receive a text message letting you know that your stylist is ready for you. The text message will contain an access code to the building. 

Please only bring with you what you need. Please no jackets, purses or personal belongings. 

Contact-Less Greeting:

We are so excited to have everyone back in the salon. We have missed you all and are so thankful for all of you! 

For the time being there will be no hugs or handshakes. 

For now we are sending all virtual hugs to you all!

Virtual Self-Assesment

We are asking that 48 hours before your appointment you do a self-assessment here.

This link will direct you to Alberta Health Services. 

Along with this assessment, if you have been in contact with anyone who is showing symptoms or has tested positive for COVID-19 to please notify us as soon as possible and we will re schedule you for a later day. 

We will be waiving all late cancellations during this time. 

Scheduled Guests Only

We love that you are so excited about our salon and that you want to help show it off. At this time we ask that you please come to your appointment alone. We are not able to accommodate any extra friends or family at this time. Thank you for your understanding. 

Key Code Access Only

We will keep the building locked for the time being, to help keep the stairwells free of any congestion, and minimize the flow of traffic. 

Curbside retail sales are still available, please call 403-367-7394 when you arrive and we will bring your products to your car.

Hand Washing and Sanitation

We have set up two hand washing stations in the salon. All guests must wash their hands upon arrival in the salon and through out your appointment. We also have hand sanitizer available at the front desk and at each station. If you would prefer to wear gloves, they must be a brand new pair that is put on once you are in the salon. This will help prevent cross contamination. 

Masks At All Times

All guests must wear a mask during your entire service. Ear loops masks are required for us to perform your service while keeping the mask securely in place. If you do not have a mask with ear loops, we will have some for purchase at the salon. Please advise us before your appointment so we can arrange to meet you outside to supply you with your mask. 

Complimentary Magazines, Snacks and Beverages

We will not be offering any amenities at this time. Please come prepared with your own reading materials and beverage. Please make sure that you can drink it through a straw to ensure your mask stays in place. 


We ask that you please pay with a card, if it has the tap feature that's even better! If you prefer to pay with cash no problem! 

All receipts will be sent electronically. 

Salon Set Up

Stylist Stations

To ensure proper social distancing we will be working at 50% capacity. All stations that are in use will be more than 6 feet apart. 

Dividers Will Be Installed

We will have a plastic barrier between the shampoo stations to create proper separation.  

Limited Retail Access

Our stylist and customer service specialists are happy to help you stock up on your favorite products. Or help you build a brand new hair care regimen. We ask that you please refrain from touching the products at this time. 

Disinfecting and Sanitization Measures

All surfaces will be sanitized every 15-30 minutes through out the day, each station will be thoroughly sanitized after each guest. A deep cleaning and sensitization will happen at the end of each week. 

The Team

Stylists PPE 

All stylists will be required to wear masks while working directly with guests. The stylist is required to keep the mask during your entire service. Each stylist will be required to change their mask and apron after each each guest. Your stylist will wear a freshly sanitized pair of gloves for each required service. Face mask are optional and we do have a supply on hand if we need to implement them into our policies.  

Infection Control

Every employee at Salon True is required to be certified in the most up to date AHS salon sanitation standards. All stylists have been certified in both the standard Barbicide certification and the advanced COVID-19 certification. We have also taken the course on proper use of Preempt a powerful salon sanitation product. Both of these products are tested and certified to kill the COVID-19 virus. Salon True also uses a UV light for an added step for sanitation. 

Tools and Salon Products

All tools will be properly cleaned and sanitized between guests. All products used will be sanitized after each use. Stylists will not share tools or products with out the proper sanitation steps being done.

If you have any questions about or policies and procedures please feel free to email for more information. We are happy to show you our sanitation process as well when you arrive for your service. Our number one priority is the safety and comfort of our staff and guests. We look forward to having you all visit us at Salon True!

Contact Information
Hours of Operation

Salon True LTD.

Unit 300

924 17 Ave SW

Calgary, Alberta

T2T 0A2


Phone: 403.367.7394

Tuesday 10-6

Wednesday 11-7

Thursday 12-8

Friday 11-7

Saturday 10-4

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